FAQ

What is the delivery time for my order?

When you order from Kimberly & Grace, delivery may take a little longer than you're used to. Because our products are shipped directly, we're able to save significantly on storage and transport costs — which allows us to offer great prices.

The average delivery time is 6–11 business days (Monday–Friday, excluding holidays).

What should I do if I haven't received my order yet?

Due to high demand, your order may occasionally arrive a bit later than expected. We appreciate your patience. If the estimated delivery window has passed and you still haven't received anything, send us an email at support@kimberlyandgrace-savannah.com and we'll look into what's going on with your package.

I want to exchange/return my order — how do I do this?

To start a return, simply contact our customer service at support@kimberlyandgrace-savannah.com. Include your name, order number (e.g. #0000) from your confirmation email, and the reason for your return. We'll provide you with a return address and confirm your return. Once confirmed, you can send the product back to us using a carrier of your choice.

What are the costs of returning an item?

Unfortunately, return shipping is at your own expense. Costs will depend on the carrier — check their website for exact rates.

What are the conditions for returning my product(s)?

There is always a 30-day return window, starting from the day you receive your item. However, a few conditions apply.

You can only return an item if:

• The return period hasn't expired;
• The product is in its original packaging with all tags still attached;
• The product hasn't been used.

What payment methods can I use?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal. If you're unsure whether your preferred payment method is supported, simply proceed to checkout to see all available options.

All transactions are processed through secure, trusted payment systems and are 100% safe.

What if I didn't receive an order confirmation email?

That shouldn't happen — please email us your full name and email address at support@kimberlyandgrace-savannah.com and we'll help you right away.

Can I cancel my order?

Want to cancel your order for any reason? Send us an email as soon as possible at support@kimberlyandgrace-savannah.com. Please include your name, order number (e.g. #0000) from your confirmation email, and the reason for cancellation.